Return and Refund Policy
Last updated: November 2025
Thank you for your purchase at Nutricity.
We want you to be completely satisfied with your order. If there is anything that is not in order, please read our return and refund policy below.
1. Return Conditions
Because we sell health and nutrition supplements, safety and product quality are central.
To ensure hygiene and quality reasons, we only accept returns under the following conditions:
We accept returns when:
- You have received a damaged, defective, or incorrect item.
- The product is new, unused, and in the original packaging.
- You submit the return request within 7 days of receiving your order.
Non-eligible items:
- Open or used supplements.
- Items without original packaging or proof of purchase.
- Products marked as “Final Sale” or “Non-Returnable”.
2. Return Procedure
To start a return:
- Send an email to [email protected] With your order number, reason for return, and a photo of the item (if needed).
- Our team will review your application and provide further instructions.
- Upon receipt and inspection of the returned product, we will process your refund or replacement.
Note:
- Shipping costs for returns are the responsibility of the customer, unless the error is our fault.
- Refunds are processed to the same payment method within 5–10 business days after inspection.
3. Damaged or incorrect items
If your order is damaged or incorrectly delivered, please contact us within 48 hours Contact us.
We can request photos to confirm the issue before we process a replacement or refund.
4. Cancellations
Orders can only before shipping will be cancelled.
Once an order has been shipped, it cannot be cancelled anymore.
Contact us as soon as possible if you would like to make a change or cancellation.
5. Contact
Do you have questions or need assistance with a return?
📧 Email: [email protected]
🌐 Website: https://nutricity.be